Return & Refunds
30-Day Money-Back Guarantee.
If you're not 100% satisfied, start a return within 30 days of delivery. Unused items in original packaging. Prepaid labels on eligible US orders.
30-day return window
Prepaid labels (eligible items)
Refunds in 5–7 days
US orders only
Return Policy Overview
30-Day Window
Start a return within 30 days of delivery.
30-Day Window
Start a return within 30 days of delivery.
You have 30 days from the date of delivery to initiate a return. Email info@shopstocked.com and we will send instructions.
Condition
Unused, original condition and packaging.
Condition
Unused, original condition and packaging.
- Unused and in the same condition received
- Original packaging intact
- Not resold or heavily used
Shipping and Exceptions
We cover return shipping on most eligible items.
Shipping and Exceptions
We cover return shipping on most eligible items.
Return shipping is covered except for wheelchairs (customer pays unless damaged, defective, or incorrect). International orders are not eligible for returns.
How Returns Work
Contact Us
Email info@shopstocked.com with your order details.
Get Instructions
We send a prepaid label on eligible items.
Ship It Back
Pack the unused item in original packaging.
Inspection
We inspect the return when it arrives.
Refund
Approved refunds post in 5–7 business days.
Contact Us
Email info@shopstocked.com with your order details.
Get Instructions
We send a prepaid label on eligible items.
Ship It Back
Pack the unused item in original packaging.
Inspection
We inspect the return when it arrives.
Refund
Approved refunds post in 5–7 business days.
Returns FAQs
What is your return policy?
We offer a 30-day money-back guarantee. If you're not 100% satisfied, you can start a return within 30 days of delivery.
How do I start a return?
Email info@shopstocked.com with your order details. We will send instructions on where to ship the package.
What condition do items need to be in?
Items must be unused, in the same condition you received them, and in the original packaging.
Who pays for return shipping?
Return shipping is covered for eligible items, except wheelchairs (high shipping cost). For wheelchairs, the customer pays return shipping unless the item is damaged, defective, or incorrect.
How long do refunds take?
After we receive and inspect the return, approved refunds go back to your original payment method within 5–7 business days.
Can I return an international order?
No. We do not accept returns or refunds on international orders. Returns are only for orders shipped within the United States.
What if my item arrived damaged or incorrect?
Contact us right away. We'll arrange a replacement or refund. Wheelchair return shipping is covered in these cases.